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1.- How to consult the Maneuver Rates Document?

MANEUVER RATES DOCUEMENT is available on our public website www.ssamexico.com, selecting options Ports -> Manzanillo -> Rates

•	In the document you will also see the rates application rules.
•	Consider costs plus taxes.
•	Direct link: https://www.ssamexico.com/files/tarifas_zlo.pdf

2.- Additional available information in SSA Mexico website:

•	Container status: https://www.ssamexico.com/buscarContenedor.aspx
•	Vessel closures and ETAs: https://www.ssamexico.com/cierreBuques.aspx
•	Booking consultation before containers enter to SSA Mexico facilities: https://www.ssamexico.com/buscarBooking.aspx
•	Direct access to FORECAST for Programming (access only for registered users): https://www.ssamexico.com/forecast.aspx
•	Terminal statements: https://www.ssamexico.com/comunicados.aspx

3. Tips to expedite import clearance:

In the following link you can find information about SSA tools to expedite import cargo clearance https://www.ssamexico.com/tmp/TIPS%20PARA%20AGILIZAR%20DESPACHO%20IV_151.PDF

4. How to contact Customer Service department?

By e-mail ssamatencion.clientes@ssamexico.com Or phone: (314) 33-1-30-40 / 33-1-10-00 extension: 5761

5. What service should be scheduled to deliver an empty container?

For the reception of empty equipment, there are two invoice codes:

•	B67: Reception of clean empty containers. The carrier must present the cleaning certificate and appointment at gate.
•	D09: Containers that will be received by SSA Mexico and that, in addition to the reception maneuver, require basic cleaning service.

6. How can I request a Gate inspection?

The Customs Broker must carry out the release of your import container, then invoice the Gate Inspection service on our FORECAST portal and finally generate your cargo appointment.

7. How to request a copy of an EIR of entrance/exit by trunk?

The Customs broker shall send the request form of the EIR Reprint maneuver, indicating the category of the container and detailing the data of the company to be invoiced to the following e-mail: ssam.maniobras@ssamexico.com . The rate can be found in the rules of application appendix of the manouver rates document, within the forwarding/reprinting documents section.

8. How to recover a retained EIR?

Please request the document at the following e-mail address: ssam.offdock@ssamexico.com

9. What to do if an invoice clarification or cancellation is required?

The request must be sent to the e-mail address ssam.caja@ssamexico.com, attaching corresponding invoices in PDF format, as well as annexes for clarification, along with the Format of Cancellation of Invoices, that can be found in the release portal/ information.

10. What is the cost of cancellation/re-invoicing?

The cancellation/reinvoicing cost is $790.09 pesos + VAT per tax folio when the invoice corresponds to the same month. In case the invoice corresponds to two previous months, the fee will be $1,021.33 + VAT per tax folio. Rates can be found in the invoice section of the rules of application.

11. How to search for the pre-invoice?

In the FORECAST portal menu/query, by selecting the container, data will be showed and the pending draft option. You can also search for it on our website.

12. How to activate new customers or modify my customer's data?

The record of the current fiscal period must be send to the e-mail address ssam.altaclientes@ssamexico.com Requests will be attended within 24 business hours.

13. What is the procedure to request an Extraordinary Service?

The Customs broker is responsible for requesting the Extraordinary Service to local Customs under the guidelines established, so any doubts in the process must be consulted directly with the authority. The following addresses must be added to the Customs request: ssamrecinto.fiscalizado@ssamexico.com; ssamatencion.clientes@ssamexico.com Confirmation and schedule by the Customer Service department will be received, from Monday to Friday after 18:00 hours and Saturdays after 12:00.

14. Is it possible to make modifications to Annex 29?

Yes, in almost any field except the container number and seal, as long as the container has not been entered into the Terminal and, therefore, the authority has not yet confirmed Annex 29. To modify the container number or seal, it is necessary to verify that there is no cargo appointment from the Call Center, otherwise it will be necessary to send a request to the Fiscal Precinct department to cancel the registration of the appointment, indicating "what it says" and "what it should say" to subsequently proceed to modify the data in Annex 29 and request a new appointment.

15. What process should be done to withdraw abandoned cargo?

The Customs broker must send the customs Release Letter and the Delivery Maneuver document to the following e-mail addresses: ssamrecinto.fiscalizado@ssamexico.com; ssam.maniobras@ssamexico.com

16. What is the procedure to apply for LATE?

Requests of additional time for containers withdraw (LATE) must be processed directly with the Shipping line, to contemplate cargo in the vessels´ loading plan.

17. How to withdraw a full export container from the Off dock?

The Customs broker must notify about the container withdraw to the following email address: ssamatencion.clientes@ssamexico.com. Then, send the service request for the Dock to Truck maneuver and the Access Pass issued by Call Center to the email address ssam.maniobras@ssamexico.com. Once the service is confirmed, the Customs broker must request an Appointment for the withdraw, through the APPOINTMENT SITE, under the Import category and Full status. The Carrier must present previous and new appointment at the off-dock gate for delivery of the container.

18. Transfer times from Off dock to Terminal.

Container transfer begins 72 hours prior to the vessels’ closure published on our public website.