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1. ¿What procedure must be done in terminal if a container is rolled from one vessel to another?

‘Vessel Name’ field is not validable for the terminal, so the user needs to make sure that the customs declaration has been released, even if it has been released for a different vessel, it is not necessary to rectify.

2. What is the procedure for an extraordinary service?

The custom broker is responsible of requesting the extraordinary service with the local customs, under the guidelines that it establishes, so any doubt in this process should be consulted directly with the authority. According with the terminal, the user should add the following e-mail addresses in the request done to the customs: ssamatencion.clientes@ssamexico.com and ssamrecinto.fiscalizado@ssamexico.com. The broker will receive the answer with the confirmation of the schedule from the terminal, Monday to Friday from 17:00 hrs and Saturdays from 12:30 hrs.

3. What service should be selected to program an ocular inspection of LCL cargo?

Cargo inspection.

4. What is the process to release a container that is held by more than one customs declaration?

Generate a transaction per document, in case of import, from the first pre – released document, the system will send an icon of a balance and this will remain until the last document is validated. In case of export, while documents are being pre-released, the user must wait until the last declaration is pre-released to bill their pending costs.

5. How to recover a copy of an EIR of entrance/exit by truck?

The broker needs show the request of the maneuver service for “EIR reprint” and the reference for invoicing at the Documentation office . The cost is $237.62 + IVA per document.

6. How many free days are given for storages?

For import, 7 free days are given and in export the number of free days is 15. These days apply to all the cargo, even if it is special cargo (dangerous, oversized or reefer).

7. How many free days are given for connections?

There are no free days for connections of reefer containers.

8. How to request a storage quotation?

When the container enters to the terminal and it does not count with any type of lock, the broker can calculate the storages pending for invoicing until the date that he requires, logging in to forecast system, in menu “containers” and filling the data required.

9. How to request late arrival for export containers?

The request should be analyzed directly with the shipping line, that according with the established procedure will perform the corresponding activities with the terminal.

10. Which requirements are needed to register a custom patent in terminal?

The following documents need to be shown in the department of “recinto fiscalizado”

•	Letterhead with the patent application, which needs to be sealed and signed by the local manager or legal representative of the Company.
•	Copy of the official ID of the local manager or legal representative of the Company.
•	Power of attorney copy
•	Copy of Constitutive act of the Company
•	RFC and R1 copy
•	Proof of address copy
•	Copy and original of the Local registry in customs

11. What to do if a clarification or cancelation of an invoice is required?

The request should be sent to the following e- mail address: ssam.caja@ssamexico.com (it is not necessary to copy any other e-mail) with invoices annexed in PDF format, as well as the clarification annexes and the format of future cancelations, in case of not having it, you can ask for it in the following e-mail address: ssamatencion.clientes@ssamexico.com.

12. What are the hours for customer service?

Monday to Friday from 8:00 to 14:00 and from 16:00 to 18:00 hrs, and Saturdays from 9:00 to 13:00 hrs.

13. How can I request a visit at the terminal?

Send an e-mail with the request with the company’s full name and names of the people who will visit the terminal, as well as their ID in PDF format, date and hour of the visit to the following e- mail address: ssamatencion.clientes@ssamexico.com. You must send attached a bossiness card of each visitor.

14. How can I request a review at route?

The custom broker should show at the documentation office the request of the maneuver “review at route” and the appointment at call center, at least 2 hours before the appointment.

15. Which option offers the terminal if you have an urgent import container (critic)?

Use our “pre advice” service, which allows the special segregation in yard for the container outbound, even in the same day of its unload, without waiting that the vessel finishes its operations. You can get the information and format in the following address: ssamatencion.clientes@ssamexico.com

16. What is the cost of cancelation/ re invoicing?

The cost of cancelation/reinvoicing is $400 pesos + IVA per invoice.

17. Is it necessary to create annex 29 for train exports?

It is not necessary to create annex 29 for containers unloaded by train

18. What information should be filled out in the field “marks” when creating the BOL for LCL cargo?

In the field “marks” is necessary to indicate the volume of cargo; otherwise it won’t be possible to send the appointment automatically, until this field is completed.

19. Is it possible to make modifications in annex 29?

Yes, in any field, except the number of container and seal, only when the container has not entered into the terminal and the authority has not confirmed annex 29. To modify the container number or seal, is necessary to verify that there is no appointment from call center, otherwise it will be necessary to send a request to customer service to cancel the registry of the appointment for entrance, indicating “how it says” and “how it should say” to continue with the modification of annex 29 and request a new one.

20. Which is the e-mail address to send a resume?

ssamrecursos.humanos@ssamexico.com

21. How to verify the list of final destinations requested in annex 29 in the exporter data section?

Consult listing of final destination of merchandise in Annex 22 appendix 4.

22. How are the entrance of exports and imports performed at the terminal?

Imports enter directly to the terminal, just as it is mention in the pass send by call center. In export it is necessary to enter to regulator yard; from here it will be sent to the Off Dock or terminal, depending on how it is specified in the pass from call center. In case of transits, oversized cargo and reefer cargo, the containers enter directly to terminal, without passing through the regulator yard.

23. From which day the storage days start counting?

By vessel (imports), train or truck (exports), the days start to count the next day the container arrives to terminal.

24. From which day the connection days start to count?

The same day the container enters to the terminal, either by vessel (imports), truck or train (exports)

25. What process should be done to remove the abandoned cargo?

The custom broker should go to the documentation office with the released document from customs, his maneuver for the outbound of the cargo and the proof of prepayment.

26. How to remove a full export container that entered to the off dock?

The broker needs to show at the documentation office his requests of services for the maneuver from yard to truck and the pass that call center send for his entrance. Once the documentation office issues the invoice, seals the maneuver and releases the unit, they provide the documentation to the custom broker who must request the appointment through the call center web page to remove the container with import category and full status. Receives the appointment and delivers maneuver, previous appointment and the new one to the transport agent who needs to show them at the off dock for the delivery of the container.

27. What is the process to program an additional maneuver to an export container when it counts with a released customs declaration?

The custom broker needs to show at the documentation office their cancelation letter of the released of custom declaration, consisting of a free writing requesting the mentioned cancelation and specifying the container or containers and numbers of custom declarations that need to be canceled, as well as the reason, and a note that disclaims the terminal of any liability.

28. How to remove an empty container assigned by the shipping line?

The custom broker must show a maneuver from yard to truck and an assignation letter by the shipping line, directly to the yard of empty containers.

29. How to request a re-assignation appointment?

If the appointment has not expired, request it by e-mail to the address: call.center@ssamexico.com If the hour of the appointment already expired, the agent needs to upload again the request to the call center web page and wait for the notification.

30. In which cases an invoice for extraordinary service outbound will be issued?

Every time import cargo exits the terminal from Monday to Friday after 20:00 hrs, Saturdays or Sundays after 14:00 hrs.

31. In which cases the invoice for the charge of extemporaneous full container reception will be issued?

When the export cargo is released, after the documentary closure of the vessel.